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Jul
the process of observing and assessing customer interactions by agents. It ensures that your services are of the highest quality. A well-conducted call center quality assurance audit can reveal flaws, prevent mistakes, and suggest opportunities for development.
Jul
A strong company culture not only contributes to increased employee morale, but also productivity. A happy employee is a more productive employee. This means better customer service....
Jul
Every kind of service delivery should have a service level to measure if the delivery timing is satisfactory or not. It differs from one service to another, the impact of time, the service nature and the urgency of the case itself
Developing Your Digital Dimensions
